Giving priority to the most urgent
community complaints and requests is the aim of a draft Compliance Response
Framework that is currently out for public consultation.
The document identifies the most common
complaints received from the community and outlines suggested response times
that vary from within four hours to seven days.
“Council receives a huge number of customer
requests and complaints which cover an equally diverse range of issues,” said
Robert Percival, Council’s Section Leader Compliance and Regulatory
“However, with limited resources we have to
make sure that we’re responding quickly to the most urgent – such as dog
attacks, illegal clearing of important habitat or burning of prohibited
materials – and also those that provide the most benefit to the wider
“By establishing a framework of response
times, we’re hoping to give people a clearer idea of the issues that demand
swift action and those that can wait a little longer,” added Mr Percival.
The draft Compliance Response Framework also
takes into account the numbers of customer requests that relate to issues
outside Council’s control and the alternative measures available - such as neighbour discussions, private legal
action, mediation via a Community Justice Centre, or Police involvement.
“We would continue to help direct people to
those other forms of help, but our priority would be those that provide the
most overall benefit to public safety and wellbeing.”
The draft Compliance Response Framework is
on exhibition until June 17. The documents can be viewed at Coffs Harbour
City Council Administration Building, 2 Castle Street, Coffs Harbour, during
normal business hours and at local libraries during normal opening times.
Alternatively, the documents can be viewed
on Council’s website – www.coffsharbour.nsw.gov.au/onexhibition - which also
provides details of how to make a postal or online submission.