The large dog park at Thompsons Road is temporarily closed while we address a wastewater overflow at the site. The small dog park is not affected and remains open.
King Tides are expected in Coffs Harbour over the coming days. Please take extra care near beaches, estuaries, creeks, rivers, and along foreshores. Always swim between the red and yellow flags.
Our Customer Service front desk and call centre close 3.30pm Wednesday 24 December and reopen 9am Monday 5 January. To notify the City of urgent issues like water service problems or critical road maintenance during this time, please call 02 6648 4000.
Some customers were inadvertently undercharged in the final quarter (Q4) water account notice of 2024-25, and this was corrected in the water account notice issued in Q1 2025-26. A small number of residential customers affected by a higher use tariff charge (Tier 2) during this period will receive a credit on their Q2 water account notice.
A higher than expected water account could be due to a number of reasons. Find out some things you can check.
We aim to read your water meter every 90 days. You can find the date it was last read on your bill.
Water usage charges are billed per kilolitre, reflecting the actual amount of water you use.
If you're facing financial hardship, support is available. The Customer Resolution Team can help you explore payment options.
See also...
Pensioner rebates for rates and water
How to read your water meter
Apply for a new water meter service
Who's responsible for the water meter?
Saving water
Water and Wastewater Important Information Brochure(PDF, 1MB)
Sports field closure arrangements