Water billing FAQs

Important customer information 

Some customers were inadvertently undercharged in the final quarter (Q4) water account notice of 2024-25, and this was corrected in the water account notice issued in Q1 2025-26. A small number of residential customers affected by a higher use tariff charge (Tier 2) during this period will receive a credit on their Q2 water account notice. 

 

What if my water account is higher than usual?

A higher than expected water account could be due to a number of reasons. Find out some things you can check.

When will my water meter be read?

We aim to read your water meter every 90 days. You can find the date it was last read on your bill.

Why are there different water rates?

Water usage charges are billed per kilolitre, reflecting the actual amount of water you use.

I’m experiencing financial difficulties

If you're facing financial hardship, support is available. The Customer Resolution Team can help you explore payment options.

See also...

Pensioner rebates for rates and water

How to read your water meter

Apply for a new water meter service

Who's responsible for the water meter?

Saving water

Water and Wastewater Important Information Brochure(PDF, 1MB)

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