If you’re experiencing financial difficulties, please contact the Customer Resolution Team as soon as possible after receiving your Rates Notice.
Phone (02) 6648 4000 or coffs.council@chcc.nsw.gov.au so we can discuss the options available to help you.
We recognise cases of financial hardship require respect and compassion. We have a Financial Hardship Policy which provides guidelines for the assessment of hardship applications.
For financial hardship please apply here: Financial Hardship Application | City of Coffs Harbour
Interest charges apply to rate instalments that are not paid by the due dates.
Our Debt Recovery procedures(PDF, 282KB) include the issue of notices for overdue rate instalments.
Other Assistance available from support services
Ratepayers experiencing financial hardship are encouraged to contact budgetary and community support services such as