Having trouble paying your rates?

You should contact Council's Customer Resolution Team on 02 6648 4000 as soon as possible after getting your Rates Notice.

We can discuss the options available to help you.

Our Debt Recovery procedures(PDF, 282KB) include the issue of notices for overdue rate instalments.

Council recognises there are cases of genuine financial hardship requiring respect and compassion.  Council has a Financial Hardship Policy(PDF, 72KB)  which provides guidelines for the assessment of hardship applications.

Interest charges apply to rate instalments that are not paid by the due dates.