Pay your rates

There are several ways you can pay your rates.

If you are finding it difficult to pay your rates contact us to discuss your options as soon as possible. 

Don't have your rates notice? Contact us for assistance.


Choose one of the following methods to pay your bill online:

Pay by credit card online

You can pay by MasterCard or Visa.

You'll need your 13-digit biller code starting with 2182 (on bottom right hand corner of your bill).

There is no merchant fee for this service.

Pay by credit card online

Only Visa or MasterCard are accepted.

You can also call us to pay with your credit card over the phone 1300 667 083 (24 hours/ 7 days).


Contact your bank or financial institution to pay using BPAY from your cheque, savings or credit account.


Your BPAY reference number is located under the biller code on your bill. Please note that the reference number is different for your rates from your water bill. 

Pay online via your bank (EFT)

You can pay your bill directly into our bank account via your internet banking facility.

The BSB and Account Number for your rates payment are found near the EFT symbol in the Methods of Payment section of your bill.

Please note: Every account issued by us has a different bank account number allocated for EFT payments. Only use the bank account details shown on the bill that you wish to pay.


By phone

You can pay over the phone using your credit card by calling 24 hours/ 7 days:

1300 667 083

There is no merchant fee for this service.

This is an automated service.

Only Visa or MasterCard are accepted.

In person

Customer Service Centre

You can pay your rates by cash, cheque, debit card or credit card (Visa and MasterCard only) at our office located at Yarrila Place, 27 Gordon Street, Coffs Harbour. 

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 You can also take your bill to any Australia Post outlet to pay over the counter.





By mail

You can mail your cheque payment to:

City of Coffs Harbour
Locked Bag 155
Coffs Harbour NSW 2450

Please make sure you include all account information so that we can ensure the correct allocation of payment. Please ask for a receipt if you would like one.