Lost animals

Step 1.Pay the fees

You will need to pay a fee before we can release your pet from the centre. 

Fees can only be paid at the City's Customer Service Centre.

If you have difficulty paying you can apply for consideration under our Financial Hardship Policy.

There is a minimum fee for 2 days impounding with daily fees for additional days held. Fees are calculated from the impounding date to the proposed release date. See our Fees and Charges webpage

If your pet is not already microchipped and registered you will also need to pay for that. See the NSW Government's current registration fees

Step 2.Make an appointment

Once you have paid the fees and un-registered pets have been registered and microchipped, you can then make an appointment to pick up your animal. 

This can be done when you are at the Customer Service Centre paying the fees or by calling 02) 6648 4000

We will give you the location of the Animal Management Centre when you arrange the collection appointment. 

Step 3.Bring proof of ownership

Animals can only be returned to the owner in person or an appointed agent. 

You will need to provide personal identification that matches the ownership information recorded in the animal’s registration and microchip details. 

If your animal is not microchipped or registered, you will need to provide a statutory declaration confirming your ownership claim before we can release your pet. Statutory declarations can be obtained and completed at the City's Customer Service Centre