Contact details

Contact our customer service team by phone 02 6648 4000 8.30am – 4.30pm Monday to Friday, or in person at our Customer Service Centre 9.00am – 3.30pm Monday to Friday. We are closed on public holidays.

For bins or rubbish collection enquiries or to get bulky goods vouchers contact Coffs Coast Waste: 1800 265 495

See how to contact our Councillors or our Senior Staff


Our customer service team can resolve many common issues. They will direct your call to the correct staff member if needed.

Phone: (02) 6648 4000

After hours emergencies: (02) 6648 4000

Emergencies could include sewer issues, water service problems, animal attacks, environmental pollution or anything else needing urgent assistance. We have a staff member on call 24 hours a day, 7 days a week.

If you are deaf, hearing impaired, or speech impaired please call us via the National Relay Service

If you want to speak in your own language, call us via the Translating and Interpreting Service (TIS)



In person

Level 1 Yarrila Place, 27 Gordon Street Coffs Harbour, NSW, 2450

Open 9.00am to 3.30pm, Monday to Friday excluding Public Holidays


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COVID-19 Safety Measures

Council's Customer Service Centre is open. There are some restrictions and important safety measures in place, including the use of screens at counters, sanitiser stations on entry and social distancing markings on the floor, to ensure the safety of our staff and customers.

Find a full list of COVID-19 affected programs, events, and facilities





For routine maintenance, roads and animal issues use our Customer Request Form

City of Coffs Harbour also uses Snap Send Solve 






Locked Bag 155
Coffs Harbour, NSW 2450

To avoid us mistaking your parcel or mail item for suspicious mail:

  • Parcels should be sent through a courier or Australia Post. Over the counter parcels will not be accepted unless prior arrangements have been made with the recipient.  
  • Address your item to the appropriate person or department. If you are unsure, contact customer service to obtain the correct details.
  • Always ensure that the your details are clearly displayed on the mail item including the senders name/company name and address.
  • Never send dangerous goods and hazardous substances in the mail. For more information regarding Dangerous and Prohibited items download Australia Posts Dangerous Goods Guide 



Council's ABN is: 79 126 214 487