There are several ways you can pay your water bill.
Choose one of the following methods to pay your water bill online.
You can pay by MasterCard or Visa.
Pay using our NAB payment gateway
You'll need your 13-digit biller code starting with 2182 (on bottom right hand corner of your bill).
There is no merchant fee for this service.
You can also call us to pay with your credit card over the phone 1300 667 083 (24 hours/ 7 days).
Contact your bank or financial institution to pay using BPAY from your cheque, savings or credit account.
BPAY Biller Code: 87411
Your BPAY reference number is located under the biller code on your bill. Please note that the reference number is different for your water bill from your rates.
You can pay your bill directly into Council's bank account via your internet banking facility.
The BSB and Account Number for your rates payment are found near the EFT symbol in the Methods of Payment section of your bill.
Please note: Every account issued by Council has a different bank account number allocated for EFT payments. Only use the bank account details shown on the bill that you wish to pay.
You can pay over the phone using your credit card by calling 24 hours/ 7 days:
1300 667 083
This is an automated service.
Only Visa or MasterCard are accepted.
Customer Service Centre
You can pay your rates by cash, cheque, debit card or credit card (Visa and MasterCard only) at our office located on the corner of Coffs Street and Castle Street, Coffs Harbour.
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You can also take your bill to any Australia Post outlet to pay over the counter.
You can mail your cheque payment to:
Coffs Harbour City Council
Locked Bag 155
Coffs Harbour NSW 2450
Please make sure you include all account information so that we can ensure the correct allocation of payment. Please ask for a receipt if you would like one.
Sign up to receive your water bill via email
Submit the Direct Debit Request Form(PDF, 178KB)
Answers to common water billing questions
How to apply for a pensioner rebate
Contact us if you have trouble paying
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