Community Engagement

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Build the Best Bypass

Build the Best Bypass

Council, on behalf of the community thanks our State and Federal Governments for supporting our request to use tunnels...

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Cultural Civic Space

Cultural Civic Space

Find out the latest project updates and news...

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Projects

Major Projects

Find out information about major projects we have underway and ones we have recently completed...

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Latest News

STILL

Local Artists Shine in the City Heart

Artworks by 35 local artists from Byron Bay to Port Macquarie that entered this year’s nationally significant Still: National Still Life Award will go on display in a special exhibition...

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Lifeguard Strategy

Future Lifeguard Strategy Out for Public Comment

Changes in our local population and the reasons people visit beaches, plus innovations in lifesaving technology are captured in a Draft Lifeguard Service Strategic Plan...

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Solar

Switching on to Solar

Work has begun on the first sites chosen for Council’s major solar energy push to help reach its target of using 100% renewable energy as an organisation by 2030...

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Community Engagement

​​​​​The community has a role in helping to set the strategic objectives, programme priorities and service levels to be pursued by Council.

Community engagement and/or participation refers to the broad manner in which the views, aspirations and values of the community are communicated to ensure they are effectively able to inform, influence and assist in the decision-making of Council.

A comprehensive range of community engagement processes (guided by Council’s Community Engagement Policy)  is available to assist the community to participate in Council decision-making and to be informed about Council activities.

Register on Have Your Say Coffs Harbour​ and check our Public Notices section for a full view of all community engagement activities.

Community Surveys

From time to time, Council will conduct surveys of local residents to help evaluate community opinion and sentiment about specific issues. These surveys may be open to the whole community or directed towards a targeted sector of the community.

2018 Surveys

  • Customer Satisfaction

    Council conducts a Customer Satisfaction Survey every two years to help ensure that it is directing its limited resources, in the most cost-effective way, towards the services that the community values. The Survey findings form part of continuing discussions on developing plans and strategies to provide our community with the best possible Council outcomes.

    The most recent survey was staged in June 2018. The random, telephone poll gathered responses from 504 people across a wide age and geographic range. It asked residents how important Council services were to them and how satisfied they were with the delivery of those services.

    Read the report on the ​​​2018 Customer Satisfaction Survey.

  • Community Wellbeing

    'Wellbeing' is a general term to cover the health, happiness, and prosperity of a community.

    Our Community Wellbeing Survey gauges public opinion about the quality of life in Coffs Harbour. Council surveys local residents every two years to gain feedback on a range of indicators across categories including Community Inclusiveness and Safety, Civic Leadership, Arts and Cultural Activities, Recreational and Sporting Activities, Environmental Access and Learning, and Community Spaces. It is important to note that the survey questions ask about matters that may be outside Council’s direct influence and relate more to a respondent’s personal choices and subjective opinions about Coffs Harbour.

    These findings assist the development and implementation of Council programme​s. They also help inform Council's "End of Term" Report which is tabled at the last meeting of an outgoing Council to assess progress achieved in the implementation of the Coffs Harbour Community Strategic Plan.

    The Community Wellbeing Survey was most recently conducted in June 2018. The random telephone poll gathered responses from a total of 505 people across a wide age and geographic range.

    Read the report on the ​​​​​​​​2018 Comm​unity Wellbeing Survey.​

The next Customer Satisfaction and Community Wellbeing Surveys are due to be undertaken in 2020.