I’m experiencing financial difficulties

If you’re experiencing financial difficulties, please contact the Customer Resolution Team as soon as possible after receiving your Water Account Notice on (02) 6648 4000 or coffs.council@chcc.nsw.gov.au so we can discuss the options available to help you. 

We recognise cases of financial hardship require respect and compassion. We have a Financial Hardship Policy which provides guidelines for the assessment of hardship application.