Privacy

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COVID-19

COVID-19

You can find information on current changes to our programs, services and facilities, necessitated by precautions introduced in the face of the Coronavirus pandemic here...

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Library Online

Online Services

Our Customer Service Centre is temporarily closed however you can still use a range of our online services...

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Disaster Revocery

Bushfire Recovery Portal

Council have created the bushfire recovery portal to ensure that the recovery process is as simple and clear as possible...

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Latest News

Bushfire Recovery

Help Shape The Future of Our Region

A draft strategy that will help shape the way Council manages the planning opportunities created by the community’s changing needs over the next 20 years is now out for public comment...

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Woolgoolga

Coronavirus – Coffs Locals Thanked for Cooperation

To help minimise the spread of Coronavirus, local playgrounds, skate parks and outdoor exercise equipment is being made off limits, and there are changes to Lifeguard Services....

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Business Support

Local Business Support Plan Announced

A support package to help alleviate the impacts of the Coronavirus pandemic on local businesses and the community was put forward by Coffs Harbour Mayor...

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Privacy

1. Privacy statement
Coffs Harbour City Council (Council )is committed to protecting privacy and complying with our obligations under the Privacy and Personal Information Act (PPIP Act).

This privacy statement explains how your personal information will be treated when you interact with this website. The practices outlined in this privacy statement are subject to any rights we may have to handle personal information in accordance with relevant legislation.

2. What we collect
We will only collect personal information from you with your prior knowledge and consent. You can access our website home page and browse our site without disclosing personal information.

When you visit our website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
• Your server address
• Your top level domain name (for example .com, .gov, .au, .uk)
• The date and time of your visit to the site
• The pages you accessed and documents downloaded
• The previous site you have visited
• The type of browser you are using

If you visit our site to browse, read or download information, our system will log these movements. These website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site.

We only collect personal information which is personally identifiable though our website where you submit it through forms, submissions, enquires and the like. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our logs.

3. How we use your data
We will only use personal information provided by you for the purposes for which it was collected. We will not disclose your personal information to a third party. We will record your email address only if you send us a message or request a publication. Your email address will be used for replying to you directly only if you wish to have us reply to your message or we need to communicate with you about information you have requested. It will be added to only those mailing lists on which you request inclusion. We will not use your email address for any other purpose, and will not disclose it to any third party, except if required by law or other regulation.

We do not use any external identifiers to uniquely identify our contacts. We allow anonymous interaction wherever it is practical and do not transfer personal information internationally. We do not collect any potentially sensitive information on any person.

4. Data protection and security
Council is committed to managing information security in accordance with Council policies, legislation and relevant laws and regulations. For more information of Council’s information security and management see our Information Security and Management Policy.


5. Cookies
Council’s websites may use cookies to improve the user's experience while visiting these websites. Where applicable these websites use a cookie control system allowing the user on their first visit to the websites to allow or disallow the use of cookies on their computer/device.

Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within the website.
You may opt out by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available website functionality.


6. Website analytics
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.


By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy - external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google (this is an external site).


7. Third party sites
Our website provides links to other websites. We are not responsible for the content and the privacy practices of other websites and encourage you to examine each site's privacy policy and make your own decisions about the currency, accuracy or completeness of any information found.

8. Social media
Our website also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.

9. Privacy statement updates
Council reserves the right to modify this privacy statement at any time. Changes and clarifications will take effect immediately upon their posting on Council owned websites.

10. Privacy enquiries and complaints
If you have an enquiries regarding Council’s website privacy please contact 02 6648 4000 or email.