Customer Feedback

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DA

Online DAs only from January 1

The NSW Government has mandated that all Development Applications lodged with us must be through the NSW Online Planning Portal from 1 January 2021 ...

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SEnergy Advice Service

Energy Advice Service

Council has partnered with the Australian Energy Foundation to provide you with independent energy advice...

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Disaster Dashboard

Local Emergencies Disaster Dashboard

Council has a Disaster Dashboard to help you prepare for, cope and recover from any local emergency...

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Latest News

Councillors community and staff members pose inside a community hall

Council Recognised in Major State Awards

Council’s people-centred approach to helping the community recover from the 2019 bushfires and the COVID-19 pandemic saw us reach the finals of the 2021 NSW Local Government Excellence Awards...

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Tradespeople installing solar panels on a roof

Council Powering Ahead with Energy Goals

Switching to electric vehicles using renewable power and expanding our rollout of solar power are among the proposals that will help us reach our renewable energy and emissions reductions goals for 2030...

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Art installation on a wall

STILL: National Still Life Award 2021 Finalists Announced

Coffs Harbour Regional Gallery has unveiled its shortlist of finalists from a record number of entries by artists across Australia, all vying for the $30,000 prize, Still: National Still Life Award 2021...

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Customer Feedback

Provide Feedback for Roads

​​​​​Council has responsibility for the ongoing maintenance and safe conditions of the local roads and traffic areas.  Our local roads are on a regular works program of review, repair and upgrading listed in the priorities for improvements or new constructions.

Council also actively seeks funding to apply for additional resources where safety issues are apparent, such as Black Spot Funding where there are high risk areas where serious or repeated crashes have occurred.

Local residents often contact Council to inform us of road, traffic or safety issues in particular areas. This feedback is important to better understand and respond to the needs of the community and roads network, particularly where safety issues are identified.  When feedback is provided to Council about roads and traffic issues it is assessed on a safety and risk priority basis.

These issues are itemised according to priority listing and addressed as funding and resources become available. Council's annual budget is set to enable renewal of assets, including roads, though these are generally specified in advance and allocated annually. The feedback provided by residents is taken into account in this planning and responded to as priorities allow.

The following outlines the feedback process for roads and traffic issues.

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​​Council also has a Local Traffic Committee that will review and make recommendations on all regulatory matters, and those that have significant impact on the  road network. All road and traffic feedback will be assessed by a Council officer to see if it requires submission to the Local Traffic Committee. All matters will be assessed through the feedback process.

Council encourages feedback about roads, traffic and safety to be provided in the following ways:

You will then be contacted by a Council officer who will ask you further questions about the issue you are reporting and provide information about how the matter may be resolved.