Customer Feedback

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Build the Best Bypass

Build the Best Bypass

Council, on behalf of the community thanks our State and Federal Governments for supporting our request to use tunnels...

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Cultural Civic Space

Cultural Civic Space

Find out the latest project updates and news...

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Projects

Major Projects

Find out information about major projects we have underway and ones we have recently completed...

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Latest News

STILL

Local Artists Shine in the City Heart

Artworks by 35 local artists from Byron Bay to Port Macquarie that entered this year’s nationally significant Still: National Still Life Award will go on display in a special exhibition...

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Lifeguard Strategy

Future Lifeguard Strategy Out for Public Comment

Changes in our local population and the reasons people visit beaches, plus innovations in lifesaving technology are captured in a Draft Lifeguard Service Strategic Plan...

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Solar

Switching on to Solar

Work has begun on the first sites chosen for Council’s major solar energy push to help reach its target of using 100% renewable energy as an organisation by 2030...

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Customer Feedback

Provide Feedback for Roads

​​​​​Council has responsibility for the ongoing maintenance and safe conditions of the local roads and traffic areas.  Our local roads are on a regular works program of review, repair and upgrading listed in the priorities for improvements or new constructions.

Council also actively seeks funding to apply for additional resources where safety issues are apparent, such as Black Spot Funding where there are high risk areas where serious or repeated crashes have occurred.

Local residents often contact Council to inform us of road, traffic or safety issues in particular areas. This feedback is important to better understand and respond to the needs of the community and roads network, particularly where safety issues are identified.  When feedback is provided to Council about roads and traffic issues it is assessed on a safety and risk priority basis.

These issues are itemised according to priority listing and addressed as funding and resources become available. Council's annual budget is set to enable renewal of assets, including roads, though these are generally specified in advance and allocated annually. The feedback provided by residents is taken into account in this planning and responded to as priorities allow.

The following outlines the feedback process for roads and traffic issues.

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​​Council also has a Local Traffic Committee that will review and make recommendations on all regulatory matters, and those that have significant impact on the  road network. All road and traffic feedback will be assessed by a Council officer to see if it requires submission to the Local Traffic Committee. All matters will be assessed through the feedback process.

Council encourages feedback about roads, traffic and safety to be provided in the following ways:

You will then be contacted by a Council officer who will ask you further questions about the issue you are reporting and provide information about how the matter may be resolved.