Customer Feedback

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Easter Opening Hours

Easter and ANZAC Day Closures

Find out when our facilities will be open over the Easter and ANZAC Day period...

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Build the Best Bypass

Build the Best Bypass

Coffs Harbour City Council is committed to doing everything we can to ensure the best bypass is built to meet the needs of our community...

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Swim Between The Flags

Swim Between The Flags

Stay safe at the beach these school holidays by swimming between the red and yellow flags at patrolled beaches...

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Latest News

Australia’s Remotest Regions Come to Coffs

Artworks from Indigenous artists working in some of the remotest parts of this vast continent will be on show in the ‘Clay Stories’ exhibition at Coffs Harbour Regional Gallery from Friday, May 10...

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Ayshire Park

Draft Ayrshire Park Masterplan Consultation Kicks Off

A draft Masterplan for Ayrshire Park in Middle Boambee that aims to encourage more sporting use, create a more attractive parkland space and enhance the natural environment will be out for comment from April 16...

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Coffs Coast

Simplicity and Sophistication at Heart of New Marketing Campaign

A new TV ad campaign that highlights the stunning natural landscapes of the Coffs Coast alongside the attractions of the area as a stylish, growing regional centre...

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Customer Feedback

Provide Feedback for Roads

​​​​​Council has responsibility for the ongoing maintenance and safe conditions of the local roads and traffic areas.  Our local roads are on a regular works program of review, repair and upgrading listed in the priorities for improvements or new constructions.

Council also actively seeks funding to apply for additional resources where safety issues are apparent, such as Black Spot Funding where there are high risk areas where serious or repeated crashes have occurred.

Local residents often contact Council to inform us of road, traffic or safety issues in particular areas. This feedback is important to better understand and respond to the needs of the community and roads network, particularly where safety issues are identified.  When feedback is provided to Council about roads and traffic issues it is assessed on a safety and risk priority basis.

These issues are itemised according to priority listing and addressed as funding and resources become available. Council's annual budget is set to enable renewal of assets, including roads, though these are generally specified in advance and allocated annually. The feedback provided by residents is taken into account in this planning and responded to as priorities allow.

The following outlines the feedback process for roads and traffic issues.

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​​Council also has a Local Traffic Committee that will review and make recommendations on all regulatory matters, and those that have significant impact on the  road network. All road and traffic feedback will be assessed by a Council officer to see if it requires submission to the Local Traffic Committee. All matters will be assessed through the feedback process.

Council encourages feedback about roads, traffic and safety to be provided in the following ways:

You will then be contacted by a Council officer who will ask you further questions about the issue you are reporting and provide information about how the matter may be resolved.