Customer Feedback

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Beach Patrol

Beach Patrols

Stay safe at the beach these holidays and swim between the flags. Find a patrolled beach near you...

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LG IT Conference

LG IT Conference

Coffs Harbour City Council are organising the 21st Local Government Information Technology Conference from 28 - 30 November 2018.

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MyCoffs Connect

MyCoffs Connect

MyCoffs Connect is a new online space and app for the local community to find out what’s on, join a group, or access services...

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Latest News

Lego

Lego® Bots Do Battle in a Coffs FIRST

Lego® battlebots will go head-to-head next month in the very first Lego® League Qualifying Event ever held in Coffs Harbour.

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MiRA

Community Thanked for Marysville Fund-Raising

The Coffs Harbour community has been thanked for its generosity today at a ceremony to mark the opening of MiRA – the new Marysville Information + Regional Artspace...

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Library

Coffs Harbour Joins Statewide Library Funding Push

Coffs Harbour City Council has joined other local councils in a united effort across NSW to call on the State Government to double its funding to help fill a shortfall that threatens...

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Customer Feedback

Provide Feedback for Roads

​​​​​Council has responsibility for the ongoing maintenance and safe conditions of the local roads and traffic areas.  Our local roads are on a regular works program of review, repair and upgrading listed in the priorities for improvements or new constructions.

Council also actively seeks funding to apply for additional resources where safety issues are apparent, such as Black Spot Funding where there are high risk areas where serious or repeated crashes have occurred.

Local residents often contact Council to inform us of road, traffic or safety issues in particular areas. This feedback is important to better understand and respond to the needs of the community and roads network, particularly where safety issues are identified.  When feedback is provided to Council about roads and traffic issues it is assessed on a safety and risk priority basis.

These issues are itemised according to priority listing and addressed as funding and resources become available. Council's annual budget is set to enable renewal of assets, including roads, though these are generally specified in advance and allocated annually. The feedback provided by residents is taken into account in this planning and responded to as priorities allow.

The following outlines the feedback process for roads and traffic issues.

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​​Council also has a Local Traffic Committee that will review and make recommendations on all regulatory matters, and those that have significant impact on the  road network. All road and traffic feedback will be assessed by a Council officer to see if it requires submission to the Local Traffic Committee. All matters will be assessed through the feedback process.

Council encourages feedback about roads, traffic and safety to be provided in the following ways:

You will then be contacted by a Council officer who will ask you further questions about the issue you are reporting and provide information about how the matter may be resolved.