Customer Feedback

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Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Have Your Say

Tell Us Why You Care

Corindi River and Pipe Clay Lake Estuaries are significant coastal features and Council wants to know what the locals value...

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Build the Best Bypass

Build the Best Bypass

Coffs Harbour City Council is committed to doing everything we can to ensure the best bypass is built to meet the needs of our community...

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MyCoffs Connect

MyCoffs Connect

Connect with your community and find out what's on around the LGA...

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Latest News

Startup Coffs Coast

Startup Coffs Coast Final Approaching

The stage is set for the Coffs Coast’s newest inventors and entrepreneurs to go head-to head in a Live Pitch Competition at the final Startup Coffs Coast event for 2019...

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Poor Pest Controls Starting to Bug Council

Pest infestations at local food outlets are on the rise and Council is urging businesses to be vigilant about prevention...

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Shelter

Sport and Community Groups Celebrate Grants Success

Nine local sports clubs and eight community groups are the big winners in the latest round of Council’s Community Capital Infrastructure Grants Program...

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Customer Feedback

Provide Feedback for Roads

​​​​​Council has responsibility for the ongoing maintenance and safe conditions of the local roads and traffic areas.  Our local roads are on a regular works program of review, repair and upgrading listed in the priorities for improvements or new constructions.

Council also actively seeks funding to apply for additional resources where safety issues are apparent, such as Black Spot Funding where there are high risk areas where serious or repeated crashes have occurred.

Local residents often contact Council to inform us of road, traffic or safety issues in particular areas. This feedback is important to better understand and respond to the needs of the community and roads network, particularly where safety issues are identified.  When feedback is provided to Council about roads and traffic issues it is assessed on a safety and risk priority basis.

These issues are itemised according to priority listing and addressed as funding and resources become available. Council's annual budget is set to enable renewal of assets, including roads, though these are generally specified in advance and allocated annually. The feedback provided by residents is taken into account in this planning and responded to as priorities allow.

The following outlines the feedback process for roads and traffic issues.

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​​Council also has a Local Traffic Committee that will review and make recommendations on all regulatory matters, and those that have significant impact on the  road network. All road and traffic feedback will be assessed by a Council officer to see if it requires submission to the Local Traffic Committee. All matters will be assessed through the feedback process.

Council encourages feedback about roads, traffic and safety to be provided in the following ways:

You will then be contacted by a Council officer who will ask you further questions about the issue you are reporting and provide information about how the matter may be resolved.