Customer Feedback

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Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Meeting

Extraordinary Meeting

An extaordinary meeting of Council will be held on Wednesday 29 January 2020...

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Water

Registration of Interest - Water

Council is calling for interested parties to register their interest in obtaining raw water or recycled water for agricultural/irrigation purposes...

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Disaster Revocery

Disaster Recovery

Council is hosting a bushfire recovery meeting on Tuesday, 28 January at 5:30pm in Nana Glen Community Hall...

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Latest News

Sod Turned

$10 Million to Kick-Start Coffs Harbour Airport Enterprise Park

The first sod has been turned to mark the start of construction of the Coffs Harbour Airport Enterprise Park today after the Coalition Government delivered $10 million for the project...

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Australia Day Nominees 2020

Australia Day 2020

The winners of this year's Australia Day Awards will be revealed on Sunday, 26 Jan at the Botanic Garden at 9am. Meet the Nominees…

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Turtle warning

Nesting Turtles Plea for Care

Plea to public to avoid disturbing turtle nests and rare birds on local beaches by keeping dogs and vehicles away...

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Customer Feedback

Provide Feedback for Roads

​​​​​Council has responsibility for the ongoing maintenance and safe conditions of the local roads and traffic areas.  Our local roads are on a regular works program of review, repair and upgrading listed in the priorities for improvements or new constructions.

Council also actively seeks funding to apply for additional resources where safety issues are apparent, such as Black Spot Funding where there are high risk areas where serious or repeated crashes have occurred.

Local residents often contact Council to inform us of road, traffic or safety issues in particular areas. This feedback is important to better understand and respond to the needs of the community and roads network, particularly where safety issues are identified.  When feedback is provided to Council about roads and traffic issues it is assessed on a safety and risk priority basis.

These issues are itemised according to priority listing and addressed as funding and resources become available. Council's annual budget is set to enable renewal of assets, including roads, though these are generally specified in advance and allocated annually. The feedback provided by residents is taken into account in this planning and responded to as priorities allow.

The following outlines the feedback process for roads and traffic issues.

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​​Council also has a Local Traffic Committee that will review and make recommendations on all regulatory matters, and those that have significant impact on the  road network. All road and traffic feedback will be assessed by a Council officer to see if it requires submission to the Local Traffic Committee. All matters will be assessed through the feedback process.

Council encourages feedback about roads, traffic and safety to be provided in the following ways:

You will then be contacted by a Council officer who will ask you further questions about the issue you are reporting and provide information about how the matter may be resolved.