Contact Council

We are open from 8.30am - 4.30pm Monday to Friday (excluding public holidays).

For bins or rubbish collection enquiries or to get bulky goods vouchers contact Coffs Coast Waste: 1800 265 495


Phone: (02) 6648 4000

After hours emergencies: (02) 6648 4000

Emergencies could include sewer issues, water service problems, animal attacks, environmental pollution or anything else needing urgent assistance. We have a staff member on call 24 hours a day, 7 days a week.

If you are deaf, hearing impaired, or speech impaired please call us via the National Relay Service

If you want to speak in your own language, call us via the Translating and Interpreting Service (TIS)



In person

Corner of Coff and Castle Street, Coffs Harbour, NSW, 2450

Open 8:30am to 4:30pm, Monday to Friday excluding Public Holidays


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COVID-19 Safety Measures

Council's Customer Service Centre is open. There are some restrictions and important safety measures in place, including the use of screens at counters, sanitiser stations on entry and social distancing markings on the floor, to ensure the safety of our staff and customers.

Find a full list of COVID-19 affected programs, events, and facilities





For routine maintenance, roads and animal issues use our Customer Request Form

Coffs Harbour City Council also uses Snap Send Solve 






Locked Bag 155
Coffs Harbour, NSW 2450

To avoid Council mistaking your parcel or mail item for suspicious mail

  • Parcels should be sent through a courier or Australia Post. Over the counter parcels will not be accepted unless prior arrangements have been made with the recipient.  
  • Address your item to the appropriate person or department. If you are unsure, contact customer service to obtain the correct details.
  • Always ensure that the your details are clearly displayed on the mail item including the senders name/company name and address.
  • Never send dangerous goods and hazardous substances in the mail. For more information regarding Dangerous and Prohibited items download Australia Posts Dangerous Goods Guide 



Council's ABN is: 79 126 214 487