13 October 2016 Holiday Parks Win Excellence Awards

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Swim Between The Flags

Swim Between The Flags

Stay safe at the beach these school holidays by swimming between the red and yellow flags at patrolled beaches...

Read more

Registration of Interest - Water

Council is calling for interested parties to register their interest in obtaining raw water or recycled water for agricultural/irrigation purposes...

Read more
Disaster Revocery

Disaster Recovery

Council is hosting a bushfire recovery meeting on Tuesday, 28 January at 5:30pm in Nana Glen Community Hall...

Read more
View all news

Latest News

Australia Day Nominees 2020

Australia Day 2020

The winners of this year's Australia Day Awards will be revealed on Sunday, 26 Jan at the Botanic Garden at 9am. Meet the Nominees…

Read more
Turtle warning

Nesting Turtles Plea for Care

Plea to public to avoid disturbing turtle nests and rare birds on local beaches by keeping dogs and vehicles away...

Read more
New Beach Patrols

New Beach Patrols for Summer

Jetty Beach will have a trial beach patrol service by Council’s Lifeguards this summer as part of a series of innovations...

Read more
View all news

13 October 2016 Holiday Parks Win Excellence Awards

The winning Holiday Parks Team with their Awards.

Park Beach Holiday Park and Woolgoolga Lakeside Holiday Park have won top prizes in the 2016 Caravan and Camping Industry Association (CCIA) NSW Awards of Excellence – the most prestigious industry awards in the state. 

Park Beach won in the Best Holiday Park North Coast (over 100 sites) category, while Woolgoolga Lakeside brought home the top award in the Best Holiday Park North Coast (100 sites or less) category.  Park Beach was also named ‘Best of the Best’ Holiday Park/Resort for the second time.

“These awards recognise the best parks, products and services the industry in NSW has to offer, so it’s fantastic to see our Holiday Parks win,” said Coffs Harbour Mayor, Councillor Denise Knight.

Both Parks had to demonstrate that they had good quality facilities and guest services.

Park Beach Holiday Park saw its customer satisfaction score rise to 94% in 2015/2016 and it has also seen the length of time customers stay increase from 1.9 nights in 2006/2007 to 3.31 nights last year. “Turning Park Beach into a destination rather than an overnight stop has been a key long-term aim,” said Jason Bailey, Manager Holiday Parks and Reserves. “The longer stays – and the fact that our repeat visitation rose last year to 27% - shows that our strategy of providing value-added services and facilities is paying off.”

Similarly, Woolgoolga Lakeside Holiday Park saw strong growth in 2015/2016 with an increase in revenue – the profits of which are used to improve local public reserves and the Park facilities – of 16% to nearly $670,000. It also enjoyed a rise in the length of stays with an average over the year of 5.33 nights.

A typical review of Woolgoolga Lakeside Holiday Park said: “We recently stayed in our van in the park. What a great little gem! The park is not large which is a good plus, has very good and clean amenities, is pet friendly and is located in a quiet/secluded setting…We took a ‘stab’ at selecting this park and are glad we did. Well done – we’ve rebooked.”

Sean Hone, Council’s Holiday Parks Manager Operations, was also Runner-Up in the ‘Employee of the Year – Holiday, Tourist, Resort Parks’ category. The judges were impressed by his ability to successfully manage complex capital projects, day-to-day operations and get the best out of his team through excellent people skills.

The Award-winners were announced on October 11 at a Gala Celebration on Sydney Harbour. 

For more information or to book your next holiday, visit www.coffscoastholidayparks.com.au or free call 1800 200 555.