7 August 2015 New Technology to Improve Local Libraries

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7 August 2015 New Technology to Improve Local Libraries

The installation of new, cutting-edge technology to make borrowing and returning library books and other loan items much simpler and quicker for customers will mean the staggered closure of local branches for a few days this month.

“We’re currently working hard to install Radio Frequency Identification (RFID) counters throughout all three branches,” said Enzo Accadia, Council’s Section Leader Community Programs.

“These are essentially self-service kiosks that will be faster and more efficient for both customers and staff.

“Very importantly, they will free up more staff time for the popular public programmes the libraries run and allow us to offer more proactive customer service and outreach activities.”

The libraries will be closed:

·         Toormina - Saturday August 15 - Tuesday August 18 (inclusive).

·         Woolgoolga - Wednesday August 19.

·         Harry Bailey Memorial Library - Thursday August 20.

“We have staggered the closures so that people can go to other branches if their local library is closed to minimise disruption to the community,” said Mr Accadia.

“We very much appreciate the support of our members and visitors as we work towards providing even better customer service.”

Currently all library service staff are involved in the tagging and encoding of the entire collection - some 83,000 items - and have so far tagged around 96% of the collection.

Staff are also testing the new technology against the current Library Management System to ensure a smooth changeover.

An official launch of the new system is scheduled for early September.