Visiting your local library to borrow or
return items will now be quicker and easier thanks to new technology that was officially launched today (8 September) at the Harry Bailey Memorial
The Radio Frequency Identification (RFID)
Implementation project has seen all 83,000 items in the Coffs Harbour Library
Service’s collections tagged for use in the new customer self-service checkout
kiosks, which are available at all three branches.
“Our local libraries are always innovative
and always seeking ways to improve the services they provide to the community.
This latest advance is going to make the whole experience of using a library as
easy as it can be for customers and will also help improve operations for
staff,” said Coffs Harbour Mayor, Councillor Denise Knight, who launched the
Sian Nivison, Council’s Group Leader
Community and Cultural Services, said that the main benefits for customers will
be that returns and loans are processed very quickly. “Since we started using
them at the end of last month, we’ve had a very positive response from
customers and the numbers of items going through the kiosks is way above the
rate we expected at this stage,” she said.
Key improvements with the new system
Each kiosk can
read several items at one time, so issuing them is quick and easy.
For people whose
preference is a language other than English, there is a touchscreen language
When you return
your items to the library, they are removed from your card within seconds of
you placing them in the RFID return chute.
People can use
their existing library card at the kiosks.
“For staff, an additional benefit is that
the technology allows them to easily locate misfiled items and to carry out
stocktakes – and most importantly – it frees up more staff time for the popular
public programmes the libraries run so that we can offer more proactive
customer service and outreach activities,” added Ms Nivison.
will still be a counter available for customers who enjoy the face-to-face
interaction with staff as they borrow or return items.