8 September 2015 New Chapter for Local Libraries

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8 September 2015 New Chapter for Local Libraries

Visiting your local library to borrow or return items will now be quicker and easier thanks to new technology that was officially launched today (8 September) at the Harry Bailey Memorial Library.


The Radio Frequency Identification (RFID) Implementation project has seen all 83,000 items in the Coffs Harbour Library Service’s collections tagged for use in the new customer self-service checkout kiosks, which are available at all three branches.

“Our local libraries are always innovative and always seeking ways to improve the services they provide to the community. This latest advance is going to make the whole experience of using a library as easy as it can be for customers and will also help improve operations for staff,” said Coffs Harbour Mayor, Councillor Denise Knight, who launched the new kiosks.


Sian Nivison, Council’s Group Leader Community and Cultural Services, said that the main benefits for customers will be that returns and loans are processed very quickly. “Since we started using them at the end of last month, we’ve had a very positive response from customers and the numbers of items going through the kiosks is way above the rate we expected at this stage,” she said.


Key improvements with the new system include:


·         Each kiosk can read several items at one time, so issuing them is quick and easy.

·         For people whose preference is a language other than English, there is a touchscreen language choice option.

·         When you return your items to the library, they are removed from your card within seconds of you placing them in the RFID return chute.

·         People can use their existing library card at the kiosks.

“For staff, an additional benefit is that the technology allows them to easily locate misfiled items and to carry out stocktakes – and most importantly – it frees up more staff time for the popular public programmes the libraries run so that we can offer more proactive customer service and outreach activities,” added Ms Nivison.


There will still be a counter available for customers who enjoy the face-to-face interaction with staff as they borrow or return items.