Community and wellbeing scorecards

City of Coffs Harbour is improving the way we gather regular feedback from you.

From June 2022, we will send out Community and Wellbeing Scorecards every year to a random sample of people in the Coffs Harbour area.

The Community and Wellbeing Scorecards will help us assess wellbeing needs in our community, evaluate our services and shape our plans.

We have partnered with CATALYSE ® Pty Ltd, an independent research and strategic planning company, to conduct the scorecard research. 

Didn’t receive a scorecard? Anyone can still have the opportunity to fill in the scorecards when we promote them.  

What is the Community Scorecard?

City of Coffs Harbour delivers services and facilities to improve quality of life in the our local community.

Where possible, we partner with the Australian Government, NSW Government, businesses and local community organisations and groups to meet local needs.

The Community scorecard is your chance to rate how you think we are doing. Your feedback helps shape our plans.

What is the Wellbeing Scorecard?

The Wellbeing Scorecard asks you about the quality of life in the Coffs Harbour area.

The scorecard includes questions in relation to:

  • Health and wellbeing
  • Community Inclusiveness and Safety
  • Civic Leadership,
  • Arts and Cultural Activities,
  • Recreational and Sporting Activities
  • Environmental Access and Learning, and Community Spaces.

Some questions are about matters that may be outside of the City's direct influence, but help create an understanding of the quality of local life and potential improvements.

Community and Wellbeing Scorecards were completed in July 2022.

*Details and results are dealt with in the strictest of confidence in accordance with the Privacy Act and Australian Privacy Principles.

Prior to 2022 we conducted surveys biannually.

Read the report on the 2020 Customer Satisfaction Survey

Read the report on the 2020 Community Wellbeing Report

Read the Community and Wellbeing Scorecards report

MARKYT Community and Wellbeing Scorecard report 2022(PDF, 4MB)

Community engagement

We regularly engage with the community when making decisions on their behalf. Find out more and how you can participate in community engagement.