Our customer service team can be contacted between 8.30am - 4.30pm Monday to Friday
Phone: 02 6648 4000
make a customer service request
visit: Corner Coffs and Castle Street, Coffs Harbour
Locked Bag 155
Coffs Harbour, NSW 2450
*Please read the
mail guidelines for customers.
ABN: 79 126 214 487
Emergency contact and urgent issues
To contact Council duty staff for emergency, urgent or any matters listed below please call 02 6648 4000, 24 hours, 7 days a week.
- Sewer issues or overflows
- Water service problems or leaks
- Animal attacks
- Environmental pollution
- Any other instance requiring urgent assistance
- Missed rubbish collection service, missing or damaged bins 1800 265 495
COVID-19 Safety Measures
Council's Customer Service Centre is open. There are some restrictions and important safety measures in place, including the use of screens at counters, sanitiser stations on entry and social distancing markings on the floor, to ensure the safety of our staff and customers.
You can still conduct business with us via our online services or by calling or emailing us.
A full list of programs, events, and facilities impacted by the COVID-19 pandemic can be found here.