Water and sewer service issues

If you have problems with the supply of water or sewer services to your property, call us first (before calling a plumber) to check if the problem is with our infrastructure or a result of planned works.

Call (02) 6648 4000 (including after hours for emergencies) to speak to our Customer Service Team.

Some issues that you should call us about include:

  • water main damage
  • leaking water main
  • leak at the water meter
  • leak at the tap located at the meter
  • water meter stolen, missing or damaged
  • water pressure issues
  • water supply disruption
  • poor water quality
  • burst water mains
  • overflowing manhole
  • sewer odours
  • toilets backing up
  • sewage spills and blockages