You should contact our Customer Resolution Team as soon as possible after getting your Rates Notice.
Phone: 02) 6648 4000
We can discuss the options available to help you.
Our Debt Recovery procedures(PDF, 282KB) include the issue of notices for overdue rate instalments.
We recognise cases of financial hardship require respect and compassion. We have a Financial Hardship Policy which provides guidelines for the assessment of hardship applications.
Interest charges apply to rate instalments that are not paid by the due dates.