Drinking Water Supply

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COVID-19

COVID-19

You can find information on current changes to our programs, services and facilities, necessitated by precautions introduced in the face of the Coronavirus pandemic here...

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Library Online

Online Services

Our Customer Service Centre is temporarily closed however you can still use a range of our online services...

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Disaster Revocery

Bushfire Recovery Portal

Council have created the bushfire recovery portal to ensure that the recovery process is as simple and clear as possible...

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Latest News

Woolgoolga

Coronavirus – Coffs Locals Thanked for Cooperation

To help minimise the spread of Coronavirus, local playgrounds, skate parks and outdoor exercise equipment is being made off limits, and there are changes to Lifeguard Services....

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Business Support

Local Business Support Plan Announced

A support package to help alleviate the impacts of the Coronavirus pandemic on local businesses and the community was put forward by Coffs Harbour Mayor...

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Bushfire Recovery

Additional Bushfire Recovery Projects Approved

A further program of bushfire recovery works worth $983, 216 has been approved by Councillors...

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Drinking Water Supply

It's easy to take for granted, so you probably don't realise the work that goes into getting water to your tap everytime you turn it on. Council works hard to ensure that water is always available, clean and safe.

Your water supply can be divided into several distinct stages between when the water arrives as rainfall as part of the water cycle and when it runs out of the tap at your house:

1. The starting point of your water supply is when Council extracts water from the river source.

2. After the raw water from the river is sourced, it is sent to the Karangi Water Filtration Plant for treatment.

3. When the water has been treated, it is sent to Coffs Harbour residents and businesses via a distribution network of reticulation mains.

As well as testing the quality of the water at the Water Filtration Plant before being sent to your home, Council also has samples of water from the household end of the distribution system tested to ensure all quality standards for consumer health and safety are being met.

All customers of Council pay for the water they use through the "user-pays" system of water metering and bills.

Coffs Harbour residents are subject to Council's Permanent Water Conservation Measures currently in place and to any further water restrictions when necessary.