It's easy to take for granted, so you probably don't realise the work that goes into getting water to your tap everytime you turn it on. Council works hard to ensure that water is always available, clean and safe.

Your water supply can be divided into several distinct stages between when the water arrives as rainfall as part of the water cycle and when it runs out of the tap at your house:

1. The starting point of your water supply is when Council extracts water from the river source.

2. After the raw water from the river is sourced, it is sent to the Karangi Water Filtration Plant for treatment.

3. When the water has been treated, it is sent to Coffs Harbour residents and businesses via a distribution network of reticulation mains.

As well as testing the quality of the water at the Water Filtration Plant before being sent to your home, Council also has samples of water from the household end of the distribution system tested to ensure all quality standards for consumer health and safety are being met.

All customers of Council pay for the water they use through the "user-pays" system of water metering and bills.

Coffs Harbour residents are subject to Council's Permanent Water Conservation Measures currently in place and to any further water restrictions when necessary.