Frequently Asked Questions

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Frequently Asked Questions

Frequently asked questions about roads

​​​​​​​​​​​​​​Roads​

​If you see someone speeding or driving dangerously, you can report it directly to the Police. If you can, try to gather as much detail as possible, such as the vehicle registration, colour, make and model location and time of incident.

Triple Zero 000 - For emergencies, or a crime in progress

Police Assistance Line 131 444 - Non urgent crime reporting and general enquiries

Crime Stoppers 1800 333 000 - To provide crime information anonymously

Council does not have any authority over driver behaviour and the best authority to notify is the Police.

Speed zones are overseen by Transport for NSW, and Council does not manage changes or amendments to speed zones. If you are concerned about the speed limit on a road, or would like to recommend a road for a speed review, you can have your say at Safer Road NSW​.

​Council receives feedback from customers that informs us of road, traffic or safety issues within the road network.

Feedback is best provided to Council via our Customer Service Request Form. Please be sure to include as much detail as possible and photos if you have them.

Your concern will then be investigated and assessed on a safety and risk priority basis.

Council has a set number of resources allocated to deal with roads, maintenance and upgrades, and the priority of work is assigned in terms of risk and safety.

If you would like to notify Council of a concern you have you can find more information on the process here.​

​Council keeps the community informed of all maintenance and upgrade works it is undertaking on the construction works​ page. This information is updated daily and covers, roads, footpaths and other construction works across Council.

​You can report a pothole by submitting an online customer request.

Please make sure you include as much detail as possible including the location and size of the pothole and photos if possible.

The request will then be assessed in terms of safety and risk by Council officers and scheduled into Council's works program.

The process for closing a road permanently varies according to its status and whether or not it has been constructed. It should be noted that a closure can take a number of years and that substantial costs are involved.

You can find out more about this process in the permanent road closure advice sheet.

To proceed with an application please complete the permanent road closure application and submit it to Council.


Parking

If possible ask the driver to move their vehicle. It is an offence under NSW road rule - 198(2) to park across a driveway. If the driver is not with the vehicle ​​and it is a regular occurrence, Council rangers should be notified on 02 6648 4000.

Council does not install parking restrictions across private driveways.

​On street accessible parking zones are generally only provided where there is a difficulty in finding on-street parking, and there are no nearby accessible parking spaces. They are not provided if an off-street area is available to park their vehicle.

On street accessible parking zones can be used by any holder of a valid Mobility Parking Scheme Permit. The space is not exclusively reserved for use by the applicant/permit holder.

Requests can be sent via our online form, as accessible parking zones are regulatory, any request will first be considered by the Local Traffic Committee.​

You can find further information on parking, including parking regulations and parking zone information here.

Signage

The Local Traffic Committee must review and make recommendations for all changes to regulatory signage on the roads network. To submit your request for review to the Local Traffic Committee please send us an email.

More information on how Council will process your request can be found here.​

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Crossings and Footpaths

Council has a works program where roads, intersections and footpaths are upgraded. This is funded through a needs assessment within Council or sourced by additional funding via grants.

Before an intersection can be allocated for a crossing or refuge there must be extensive road and safety audits conducted to count traffic, pedestrians and evaluate all safety and accessibility components.

Residents can advise Council of their concerns by sending us an email, you can find out more about the assessment process here.​

To provide feedback to Council in regards to access issues please email us.

It is important that you include the exact location you are referring to, details of the issue including how it impacts yourself and/or community members and what you think would help resolve the issue. Please include photos if you have them.

All access issues reported will be assessed initially in regards to safety concerns. If there is a low safety risk the issue will be logged and will be responded to inline with the priority assigned to it.​

Footpaths located on Council land or Crown Reserve are under Council's care, control and management. Maintenance works are not carried out on footpaths not on Council or Crown land.​

You can send through a Customer Service Request Form with the following information:

  • Where is the footpath? (This could include information about the nearest cross road)
  • Is the footpath formed and sealed? Is the footpath cracked or broken? Is the footpath considered a trip hazard?
  • Is the footpath sunken, uneven, or dangerous?
  • Is the footpath lifted due to tree roots?
  • Does the footpath require works because of construction/rectification works to the water main?

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School Zones

​Areas around schools are jointly managed by Council, RMS and Department of Education. If there are issues or concerns in your schools zone we recommend you to speak to the school in the first instance. The Department of Education also employs a School Road Safety Education officer and the majority of concerns raised around school zones may need to be assessed by the Local traffic Committee. ​


​​Heavy Vehicles

All heavy vehicle permit requests need to go via the National Heavy Vehicle Regulator (NHVR) who will then send the information to all relevant Councils to assess. NHVR will then issue a reply to the applicant with a conditional permit. 

For information on how to apply visit the NHVR website.

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