Pay Rates and Water

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

COVID-19

COVID-19

You can find information on current changes to our programs, services and facilities, necessitated by precautions introduced in the face of the Coronavirus pandemic here...

Read more
Library Online

Level One Water Restrictions

Are still in place across the LGA. Find out more about Dam Levels and Water Restrictions...

Read more
Disaster Revocery

Bushfire Recovery Portal

Council have created the bushfire recovery portal to ensure that the recovery process is as simple and clear as possible...

Read more
View all news

Latest News

Rent Waived

Council to Waive Rent from Community Groups and Sports Clubs

An extension of the current rent waiver for local community and sporting organisations that rent facilities from Council will be provided for the three months...

Read more
Botanic Garden

Federal Funds Earmarked for Community Projects

An allocation of $1.38m in funds from the Australian Government has been earmarked for the North Coast Regional Botanic Garden Glasshouse Project and the next stage of the Jetty Foreshores Project...

Read more
Youth

Coffs Coast Youth Inspired by Cultural and Civic Space

The cultural, social and technological opportunities being offered by the planned youth space in the Cultural and Civic Space have sparked excitement among local youth and educators...

Read more
Visit Coffs Newsroom

Pay Rates and Water

​​There are a range of ways in which Council bills can be paid, including online options.

Pay online by credit card

​You will need your 13 digit payment code found near the bottom right side of your water account.

 Click here to PAY WATER BY CREDIT CARD

​You will need your 13 digit payment code found near the bottom right side of your debtors invoce or statement.

 Click here to PAY DEBTOR BY CREDIT CARD


Pay online using BPAY

If your financial institution offers BPAY, you can use the BPAY system to pay your account online. You should contact your financial institution or alternatively visit the BPAY website for more information.

​Enter the biller code 5058 and your reference number, which you can find under the BPAY Biller Code on the front of your account.

Remember that your rates, water and debtors accounts have different BPAY reference numbers.

Credit cards can not be used via BPAY.

​Enter the biller code 87411 and your reference number, which you can find under the BPAY Biller Code on the front of your account.

 

Remember that your rates, water and debtors accounts have different BPAY reference numbers.

Credit cards can not be used via BPAY.

​Enter the biller code 184309 and your reference number, which you can find under the BPAY Biller Code on the front of your account.

 

Remember that your rates, water and debtors accounts have different BPAY reference numbers.

Credit cards can not be used via BPAY.


Please contact Council on 02 6648 4000 if you have any enquiries about this online payment service.

Payment options for rates and water accounts

​Account payments can be directly debited from your savings or cheque accounts on the account due dates. Contact Council on 02 6648 4000 to obtain required direct debit forms or click on the following link.

Direct Debit Application Form

​Payment can be directly deposited into Council's bank account via your internet banking facility.  The BSB and Account numbers for this transfer are found near the EFT symbol in the "Methods of Payment" section of your account.

Please Note: Every account issued by Council has a different bank account number allocated for EFT payments. Please ONLY use the bank account details shown on the account you wish to pay.

​Payment by credit card (Visa & MasterCard only) can be made over the telephone by calling 1300 667 083 (24 hours / 7 days).

Please Note: A credit card merchant service fee of 0.6% of the total transaction amount will be added to the amount payable.

Please note that on 26 March 2020 council resolved to remove all credit card surcharging from account payments until further notice. 

​Present your account intact at any Australia Post outlet to pay by cash, cheque or debit card (cards linked to savings or cheque accounts only). 

Please Note: No credit cards can be used over the counter at Australia Post.

​Payment can be made by cash, cheque, debit card or credit card (Visa & MasterCard only).

Please Note: If you are paying your account via credit card (Visa & MasterCard only) at Council's administration offices a merchant service fee of 0.6% of the total transaction amount will be added to the amount payable. 

Please note that on 26 March 2020 council resolved to remove all credit card surcharging from account payments until further notice. 

​Mail your cheque payment to:

Coffs Harbour City Council
Locked Bag 155
Coffs Harbour NSW 2450.

Please enclose adequate account information to ensure correct allocation of payment.  A receipt will not be issued unless you include a written request.

Rates are payable by instalments with the following due dates:

​First Instalment​31 August
​Second Instalment​30 November
​Third Instalment​28 February
​Fourth Instalment​31 May

 

Separate instalment notices will be issued approximately one month prior to the above due dates. If you wish to pay your rates in full, payment should be made on or before the first instalment due date 31 August.


Privacy and Security Statement