Once registered you will be able to receive: Annual Rate Notice(s), Rate Instalment Notice(s), Rate Reminder Notice(s), Water Account(s) and Water Account Reminder Notice(s) via this email service.
Please check your junk folder in your email account. If you need further assistance please call 02 6648 4000.
Yes it could, so please check your junk folder in your email account and mark the sender as safe to receive further notices to your inbox.
Yes, you will need to register each property you own separately – as well as registering the type of account (i.e. Rates or Water Notices) you would like to receive via email for that property.
Not necessarily, while Council makes every effect to utilise e-mail for the delivery of correspondence and other accounts, you may still receive some correspondence (e.g. letters) via the post but Council will continue to develop systems to expand on this service.
No, once you have registered to receive your rate or water notices via email you or joint property owners will no longer receive paper notices in the post.
Yes, once you have registered to receive your Rate or Water Notices via email you can link other email addresses for joint property owners etc. to also receive these notices.
Log on to the webs portal using your existing login details and update your email address.
Yes, you can do this via web portal. If you unsubscribe from receiving your notices electronically, paper notices will be issued after this time via normal post. Notices will be sent to the last advised mailing address for the property. Unsubscription may take one billing cycle to process.
You can use any available payment method detailed on the Account Notice including direct debit.
No problem, you will receive all the brochures and inserts (including Green Waste Vouchers) that normally come in the mail via email.
For further information or assistance please contact Council on 02 6648 4000 during business hours or by email to email@example.com
Yes. If you have requested your notices to go to a third party (ie. Managing Agent), and they will be paying the account on your behalf, you will need to unsubscribe from receiving your notices electronically. Log on to the web portal using your existing login details to unsubscribe.
If you continue to receive notices via email, contact Council on 02 6648 4000 for further assistance.
It is suggested that you create a contact for email address firstname.lastname@example.org This will ensure that notices will be accepted and not go to your spam/junk folder.