Once water has passed through the water meter it becomes the responsibility of the property owner. However, in certain circumstances, you may be eligible to ask Council to consider adjusting a higher than normal water account if it was caused by a defective water service.
On 1st July, 2013, Council introduced a Water Account Adjustment (Concealed Leaks) Policy. This Policy clearly sets out the Terms and Conditions which must be met for a property owner to be eligible for an adjustment to a water account. Some of these Terms and Conditions are:
- The defect must have been in a plumbed water pipe.
- The defect must have been such that it was not readily visible or apparent.
- Council must be satisfied that there was immediate and effective action to repair the defect and therefore minimise water loss.
- Repairs must be carried out by a
Customers are encouraged to read the Policy in full to become familiar with all of the Terms and Conditions.
Any request for an adjustment must be made using the
Application for Water Account Adjustment (Concealed Leak). This Application includes a section to be completed by the licensed plumber repairing the leak, where the plumber must declare:
- Their current licence number
- The date and nature of the repair
- Confirmation that the defect was not readily visible or apparent
- The leak was repaired to Australian Standards
NO ADJUSTMENTS will be considered for defective (leaking) fixtures and appliances such as taps, toilets, automatic-watering systems, water tanks or hot water systems.
Water Account Adjustment (Concealed Leak) Policy
Application for Water Account Adjustment (Concealed Leak)