Online Services

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Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.



You can find information on current changes to our programs, services and facilities, necessitated by precautions introduced in the face of the Coronavirus pandemic here...

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Library Online

Online Services

Our Customer Service Centre is temporarily closed however you can still use a range of our online services...

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Disaster Revocery

Bushfire Recovery Portal

Council have created the bushfire recovery portal to ensure that the recovery process is as simple and clear as possible...

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Latest News

Bushfire Recovery

Help Shape The Future of Our Region

A draft strategy that will help shape the way Council manages the planning opportunities created by the community’s changing needs over the next 20 years is now out for public comment...

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Coronavirus – Coffs Locals Thanked for Cooperation

To help minimise the spread of Coronavirus, local playgrounds, skate parks and outdoor exercise equipment is being made off limits, and there are changes to Lifeguard Services....

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Business Support

Local Business Support Plan Announced

A support package to help alleviate the impacts of the Coronavirus pandemic on local businesses and the community was put forward by Coffs Harbour Mayor...

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Online Services


From March 26 2020 no public entry will be allowed into Council's offices – including the Customer Service Centre in Coff Street – as a precaution to help reduce the risk of Coronavirus Covid-19 infection within the organisation and the community.

You can access our range of online services 24/7:

Pay your rates

Pay your water

Customer Request

Online Forms

Lodge your Development Application or Construction Certificate online

Development Applications and Construction Certificates including modifications can be lodged via the NSW Planning Portal

For more information on the Portal including how to register for an account please see the Quick Reference Guides issued by the NSW Department of Planning, Environment and Infrastructure.

After you have lodged your application Council staff will be in contact with you regarding any additional information required and to issue the tax invoice for the payment of lodgement fees. 

DA Tracker

Building and Development Forms

Online Mapping

Library Online Services

The following online recourses are available from our library:

You can find out more about these resources here.

You can also contact our Customer Services Team via:

Phone: 02 6648 4000 (8.30am - 4.30pm)

Email: coffs.council​

Emergency contact and urgent issues

To contact Council duty staff for emergency, urgent or any matters listed below please call 02 6648 4000, 24 hours, 7 days a week.

  • Sewer issues or overflows
  • Water service problems or leaks
  • Animal attacks
  • Environmental pollution
  • Any other instance requiring urgent assistance

 Other enquiries

  • Missed rubbish collection service, missing or damaged bins 1800 265 495