As part of the business's regulatory inspection, Council officers will use a standardised Food Premises Assessment Report (or FPAR) to determine the business’s level of compliance with food safety standards. The inspection involves a physical check of the structure and cleanliness of the business but also includes officers talking with the food handlers and observing food handling and storage practices. The FPAR is then completed as applicable, and the points system is used to determine the hygiene and food safety score and the Scores on Doors rating (see table below).
Depending on the result, the business may be eligible for a certificate that can be displayed within your business.
If a food business has any level of certificate (3*4* or 5*), it means there were no critical breaches found during the inspection. Critical breaches of food standards result in ‘No grade’ and no certificate will be issued to such businesses. These businesses will be subject to Councils regulatory enforcement processes until such time as a satisfactory level of compliance is achieved.
Certificates will be provided at the time of the inspection. The display of certificates is not compulsory however if you do not display your certificate the public may believe that there are poor hygiene standards on site.
Council will be publishing the 5*, 4* and 3* ratings via Scores on Doors Australia.
With effect from late 2017, the scores on Doors website will also feature businesses that did not achieve the minimum standards required.
Residents and visitors in Coffs Harbour are encouraged to download the Scores on Doors apps from the website so they are able to check if a premises has a hygiene rating before they choose where to eat.