Scores on Doors for Customers

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Scores on Doors for Customers

​Scores on Doors rates a food business' compliance with hygiene and food safety requirements and is for restaurants, cafes, takeaways, bakeries, pub bistros and clubs.

  
Descriptions
  

Scores on Doors is a new scheme, which rates a food business’s compliance with hygiene and food safety requirements. It makes the results of Council’s existing mandatory inspections visible to you as a customer, enabling you to make an informed choice about where to eat.

Scores on Doors was launched in Coffs Harbour on 1 July 2016.

  

Scores on Doors is for NSW businesses such as restaurants, cafés, takeaways, bakeries, pub bistros and clubs which process and sell food that is ready-to-eat, potentially hazardous (that is, it requires temperature control) and for immediate consumption.

The program is not intended for supermarkets; delicatessens or greengrocers; low risk food premises or businesses that serve pre-packaged food such as service stations and convenience stores; temporary market stalls; mobile food vending vehicles; or businesses that hold a NSW Food Authority licence and are separately audited, such as butchers.

  

As part of the mandatory regulatory inspection, Council officers will use a standardised Food Premises Assessment Report (or FPAR) to determine the business’s level of compliance with food safety standards. The inspection involves a physical check of the structure and cleanliness of the business but also includes officers talking with the food handlers and observing food handling and storage practices. The FPAR is then completed as applicable, and the points system is used to determine the hygiene and food safety score and the Scores on Doors rating (see table below).

Depending on the result, the business may be eligible for a certificate that can be displayed in a prominent location within the business.

If a food business has any level of certificate (3*4* or 5*), it means there were no critical breaches found during the inspection. Critical breaches of food standards result in ‘No grade’ and no certificate will be issued to such businesses. These businesses will be subject to Councils regulatory enforcement processes, until such time as a satisfactory level of compliance is achieved.

Ratings are updated at the time of each hygiene inspection. Qualifying businesses are issued with a certificate that they can display in their window. It is not compulsory to display a certificate, but businesses have been advised that consumers may have concerns about eating at a business that isn’t displaying a certificate.


  

​You can view the hygiene score by looking for the certificate displayed in the window or inside the premises.

The ratings of all qualifying food businesses can also be found at Score on the Doors Australia.

Smart phone users can also download the App.

With effect from late 2017, the scores on Doors website will also feature businesses that did not achieve the minimum standards required.

 

 

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