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Paying Your Rates
Notice to Bananacoast Credit Union Customers
 
Council has been notified that Bananacoast Credit Union is changing payment services provider and have changed their BSB to 533-000.
If you have a current Direct Debit to pay your Rates and/or Water Account, Council has updated the BSB on your behalf. There is no further action that is required by you.
If you have any further questions in relation to this matter, please contact Council on (02) 66484 000.
 

Rates for 2016/2017 are payable by instalments with the following due dates:

 1. First Instalment

31 August 2016

2. Second Instalment

30 November 2016

3. Third Instalment

28 February 2017

4. Fourth Instalment

31 May 2017

 

Separate instalment notices will be issued approximately 1 month prior to the above due dates.  If you wish to pay your rates in full, payment should be made on or before the first instalment due date (31 August 2016). 

What if I am having difficulty paying my Rates?

Our Debt Recovery procedures include the issue of notices for overdue rate instalments.

Council recognises there are cases of genuine financial hardship requiring respect and compassion.  Council has a ‘Financial Hardship Policy’ which provides guidelines for the assessment of hardship applications.

If you cannot pay your rates by the dates required then please contact Council on (02) 6648 4000 to discuss alternate payment arrangements.  

What happens if my Rate Payment is late? 

Interest charges apply to rate instalments that are not paid by the due dates.

How can I Pay my Rate Account?

For your convenience, Coffs Harbour City Council offers a wide variety of options for payment of Rate Accounts.

Direct Debit

Account payments can be directly debited from your savings or cheque accounts on the rate instalment due dates. Contact Council on (02) 6648 4000 to obtain required direct debit forms or click on the following link.

Direct Debit Form

Electronic Fund Transfer (EFT)

Payment can be directly deposited into Council's bank account via your internet banking facility.  The BSB and Account numbers for this transfer are found near the EFT symbol on the front of your rate account.

Please Note: Each rate account has a different bank account number allocated for EFT payments.  Please ONLY use the bank account details shown on the rate account you wish to pay.

BPAY

Contact your financial institution (bank/credit union etc.) to make a payment from your savings or cheque account.  The BPAY Biller Code used for the payment of rate accounts is 5058. Your reference number (starting with 9) is also required and is shown under the BPAY Biller Code on the front of your account.

Please Note: No credit cards can be used via BPAY. 

Using Your Credit Card Over the Telephone 

Payment by credit card (Visa & MasterCard only) can be made over the telephone by calling 1300 667 083 (24 hours / 7 days).

Please Note: A credit card merchant service fee of 0.6% of the total transaction amount will be added to the amount payable.

Using Your Credit Card Over the Internet

Payment by credit card (Visa and MasterCard only)

Please Note: A credit card merchant service fee of 0.6% of the total transaction amount will be added to the amount payable.

QR CODE – credit cards

Use the ‘Smartpayit’ QR code on the front of your notice to pay your rate account by credit card using your smart phone. 

Smart Pay It.png.jpg Smartpayit provides busy people space to make mobile payments anywhere, anytime.

Your SmartPhone accurately scans the unique Smartpayit code from your monitor screen

or your paper bill collecting all the account information.

 

The Smartpayit App verifies each Smartpayit QR Code for credibility and trustworthiness. If your phone is lost or stolen your information is secure.

 
 
Visit www.smartpayit.com.au for further information or Download your FREE App Today!
 

Please Note: If you are paying this account via credit card using the Smartpayit QR Code a merchant service fee of 1.5% (for Visa & MasterCard) or 3%(for AMEX cards) of the total transaction amount will be added to the amount payable. 

Australia Post - Over the Counter

Present your account intact at any Australia Post outlet to pay by cash, cheque or debit card (cards linked to savings or cheque accounts only). 

Please Note: No credit cards can be used over the counter at Australia Post.

 

Pay by MyPost Digital Mailbox (Credit Card)

Register to receive your bill online and you won't have to manage a paper bill again.Activate your free digital mailbox to:

  • Pay and manage most bills
  • Securely store documents such as notices and receipts
  • Receive notifications and reminders so you never miss a bill payment
  • Schedule payments with a range of payment options
  • Make budgeting easier with a view of incoming and past bills

 

  

Visit MyPost Digital Mailbox for more information and to receive your bills online.

Register to receive your bill online and you won't have to manage a paper bill again

Please Note: A credit card merchant service fee of 0.6% of the total transaction amount will be added to the amount payable.

At Council - Over the Counter

Payment can be made by cash, cheque, debit card or credit card (Visa & MasterCard only).

Please Note: If you are paying your account via credit card (Visa & MasterCard only) at Council's administration offices a merchant service fee of 0.6% of the total transaction amount will be added to the amount payable. 

Pay Mail
         
Coffs Harbour City Council                
Locked Bag 155               
Coffs Harbour NSW 2450.

Please enclose adequate account information to ensure correct allocation of payment.  A receipt will not be issued unless you include a written request.