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eNotices Rates and Water Accounts
You can now have your Rates and Water Accounts emailed to your nominated email address.
The use of emailed bill delivery is quicker, cheaper and better for the environment.
 
Signing up for this free service will also let you login to the web portal so you can change your email details, retrieve forgotten passwords, view and reprint notices.
 
To register open the eNotice portal and follow the 3 easy steps below:
 
Please read the Terms & Conditions of use (see below) prior to registering for this service
 
Step 1
Enter in your email address and eNotice Reference Number (found on the back of your Rate Notice and front of your water notice).
Step 2
Check your email inbox and click the validation link.
Step 3
Select a password and enter your mobile phone number. 
   
 
Frequently Asked Questions
• What Notices can I receive via this email service?
Once registered you will be able to receive: Annual Rate Notice(s), Rate Instalment Notice(s), Rate Reminder Notice(s), Water Account(s) and Water Account Reminder Notice(s) via this email service.

• I did not recieve my validation link?
Please check your junk folder in your email account. If you need further assistance please call 02 6648 4000.

• Could my notice automatically go to my junk/spam folder?
Yes it could, so please check your junk folder in your email account and mark the sender as safe to recieve further notices to your inbox.

• If I own more than one property, must I register each property and Account type (i.e. Rate Notices or Water Notices) separately?
Yes, you will need to register each property you own separately – as well as registering the type of account (i.e. Rates or Water Notices) you would like to receive via email for that property.
 
• After registering for this service, other than Rate and Water Notices, will I receive other Council correspondence or notices via email as well?
Not necessarily, while Council makes every effect to utilise e-mail for the delivery of correspondence and other accounts, you may still receive some correspondence (e.g. letters) via the post but Council will continue to develop systems to expand on this service.

• Will I (or other joint property owners) receive Rate or Water Notices through the post once I register to receive these notices via email?
No, once you have registered to receive your rate or water notices via email you or joint property owners will no longer receive paper notices in the post.

• Can Rate and Water Notices be emailed to more than one property owner?
Yes, once you have registered to receive your Rate or Water Notices via email you can link other email addresses for joint property owners etc. to also receive these notices. 

• What do I do if I change my email address?
Log on to the webs portal using your existing login details and update your email address.

• Can I cancel my subscription to this email service? 
Yes, you can do this via web portal. If you unsubscribe from receiving your notices electronically, paper notices will be issued after this time via normal post. Notices will be sent to the last advised mailing address for the property. Unsubscription may take one billing cycle to process.

• If I receive my Rate or Water Account Notice by email, what payment methods can I use?
You can use any available payment method detailed on the Account Notice including direct debit.

• What about the inserts and brochures (including Green Waste Vouchers) that normally come with the hardcopy Rate and Water Account Notices?
No problem, you will receive all the brochures and inserts (including Green Waste Vouchers) that normally come in the mail via email.
 
For further information or assistance please contact Council on (02) 6648 4000 during business hours or by email to coffs.council@chcc.nsw.gov.au

Terms & Conditions for eNotices
 
These are the terms and conditions of use for the Services provided by Coffs Harbour City Council to receive your Council Account Notices: Annual Rate Notice(s), Rate Instalment Notice(s), Rate Reminder Notice(s), Water Account(s) and Water Account Reminder Notice(s) via email.
 
By your use and any on-going use of the service, you agree to be bound and comply with these terms and conditions of use.  Upon registration to receive your Account Notices via email you acknowledge and agree that:
 
1.         You are the property owner or person responsible for paying the nominated account;
2.         Rates and Water Accounts, in accordance with the law, are issued in the name of the property owner(s). If you direct Council to send either Rates or Water Accounts to a third party (including tenants or managing agents), please be aware the property owner(s) will always remain legally liable for the payment of these accounts (regardless of any lease agreements or other agreements you may have with this party).
3.         If you own more than one property, you must register separately for each property and Account type (i.e. Rate Notices or Water Notices);
4.         You will receive your Account Notices through email and recognise that a paper Account Notice will no longer be issued;
5.         You must advise any other person to whom notices are currently being sent that they will no longer receive paper Account Notices as a result of your request, and Council will not provide this notification;
6.         It is your responsibility to receive and open emails containing electronic Account Notices;
7.         By use of this facility you agree that the Account Notice will be deemed to have been delivered, presented, received and viewed by you once it has been delivered to your registered email address and your Account Notice is payable by the due date specified on the Notice;
8.         You will be responsible and liable for late payments and/or other consequences resulting from a delay in viewing electronic Account Notices;
9.         It may take up to one billing cycle for your Council registration to take effect;
10.      It is your responsibility to ensure that your registered email address is kept up to date;
11.      If you cease ownership of a property you will need to unsubscribe your Council subscription for that property. However, Council may automatically cancel your subscription for that property once notified of this change of ownership.
12.      If you unsubscribe from receiving your Account Notice(s) electronically or you cancel your registered email address, paper Account Notices will be issued after this time via normal post, and notices will be sent to the last advised mailing address for the property. Unsubscription may take one billing cycle.
13.      Council has the right to cease the arrangement to deliver Account Notices to your nominated email address, at which time paper Account Notices will be sent via normal post.
14.      Council collects and manages the personal information you provide in accordance with the Privacy and Personal Information Protection Act 1998. Council will not disclose the information you give it to any other party except where permitted by law, or agreed or permitted by you.
15.      These terms of use may be modified at any time by Council and you agree to continue to be bound by the terms of use as modified. Council will give you notice of these changes by publishing new terms of use. Council will not separately notify you of these changes.
16.      To the maximum extent permitted by law, Coffs Harbour City Council will not be liable in any way for any loss or damage suffered by you through use or access to the Service, or Coffs Harbour City Council failure to provide the Services.