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Upcoming Events

Draft Customer Service Strategy and Charter
Notice is hereby given that Council, at its meeting of 14 April 2016, resolved to place the Draft Customer Service Strategy and Charter on public exhibition for 28 days from Wednesday 20 April 2016 until Wednesday 18 May 2016.
The Draft Customer Service Strategy and Charter aim to improve the way Coffs Harbour City Council provides services and information  to the community. The Draft Strategy contains a number of objectives including:
·         Streamlining access and delivery of services;
·         Enhancing Council’s e-business capabilities; and
·         Further development of Council’s community engagement framework.
These objectives support commitments made in the accompanying Customer Service Charter to provide excellent customer service through:
·         Prompt and efficient services;
·         Easy access to public services;
·         Assistance if required when using Council services;
·         Friendly and professional service; and
·         Accurate and consistent information.
Input from the community will be used to frame the way Council delivers its services. The draft documents can be viewed below:
  The exhibition period will be for 28 days until COB Wednesday 18 May 2016. Submissions to the Draft Customer Service Strategy and Charter are to be addressed to:
The General Manager
Locked Bag 155
Coffs Harbour
via email to ATTN: Jay Kirkman at  
For further information please contact Jay Kirkman on 02 6648 4330.
What we do with your information

Council is committed to openness and transparency in its decision making processes.  The Government Information (Public Access) Act 2009 (GIPA) requires Council to provide public access to information held unless there are overriding public interest considerations against disclosure.  Any submissions received will be made publicly available unless the writer can demonstrate that the release of part or all of the information would not be in the public interest.   However, Council is obliged to release any document by court order or other specific law.