Community Engagement

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Jetty Structure Refurb

Timber Jetty Undergoes Refurb

The historic jetty is to receive some much-needed TLC with a major programme of repair and refurbishment beginning from April 17.

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ANZAC Day

ANZAC Day Closures

Check the opening hours of Council's facilities on ANZAC Day.

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Positive Ageing

Positive Ageing Strategy

Council are inviting input from members of the community aged 55 years or older on developing a Positive Ageing Strategy.

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Latest News

Detention Basin

Work Begins on Final Coffs Creek Flood Basin

Construction of the fourth and final flood detention basin planned for the Coffs Creek catchment will begin at Upper Shephards Lane ...

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Coffs Creek

Improvements Flow into Coffs Creek

An accessible jetty and launching ramp, a new playground, an updated amenities building and new parking area at Saltwater Park are among many improvements...

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Dont Be a Tosser

No Excuse for Litter

Coffs Harbour residents are being reminded there is no excuse to litter this autumn ...

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Upcoming Events

2018
SeniorsWeek

Coffs Harbour Seniors Festival

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16 - 27
May Gibbs

May Gibbs Display at the Library

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2018
Museum Exhibition

Created from a Dream: A Gift of Calligraphy Exhibition

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April 2018
Workshop

Create your own Journal with Suzanne Archer

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April 2018
BU Festival

Youth Week BU Festival

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April 2018
Ipads and biscuits

iPads and Biscuits

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Community Engagement

​​​​​The community has a role in helping to set the strategic objectives, programme priorities and service levels to be pursued by Council.

Community engagement and/or participation refers to the broad manner in which the views, aspirations and values of the community are communicated to ensure they are effectively able to inform, influence and assist in the decision-making of Council.

A comprehensive range of community engagement processes (guided by Council’s Community Engagement Policy)  is available to assist the community to participate in Council decision-making and to be informed about Council activities.

Register on Have Your Say Coffs Harbour​ and check our Public Notices section for a full view of all community engagement activities.

Community Surveys

From time to time, Council will conduct surveys of local residents to help evaluate community opinion and sentiment about specific issues. These surveys may be open to the whole community or directed towards a targeted sector of the community.

Council maintains an Online Survey Panel as a reference group to provide feedback on issues of community importance. Local residents have been recruited for the Panel during a number of random telephone polls undertaken since 2012.

With a membership of about 1,000 local residents, the Online Survey Panel is seen as a valuable engagement resource. As a randomly-selected reference group, it can generate survey findings that are statistically valid and trustworthy because they are representative of the demographic diversity of the Coffs Harbour local government area.

2016 Surveys

  • Customer Satisfaction

    Council conducts a Customer Satisfaction Survey every two years to help ensure that it is directing its limited resources, in the most cost-effective way, to the services that the community values. The Survey findings form part of continuing discussions on developing plans and strategies to provide our community with the best possible Council outcomes.

    The most recent survey was staged in May 2016. The random, telephone poll gathered responses from 504 people across a wide age and geographic range. It asked residents how important Council services were to them and how satisfied they were with the delivery of those services.

    Read the report on the ​​​2016 Customer Satisfaction Survey.

  • Community Wellbeing

    'Wellbeing' is a general term to cover the health, happiness, and prosperity of a community.

    Our Community Wellbeing Survey gauges public opinion about the quality of life in Coffs Harbour. Council surveys local residents every two years to gain feedback on a range of indicators across categories including Community Inclusiveness, Civic Leadership, Arts and Cultural Activities, Recreational and Sporting Activities, Environmental Access and Learning, and Community Spaces. It is important to note that the survey questions ask about matters that may be outside Council’s direct influence and relate more to a respondent’s personal choices and subjective opinions about Coffs Harbour.

    These findings assist the development and implementation of Council programme​s. They also help inform Council's "End of Term" Report which is tabled at the last meeting of an outgoing Council to assess progress achieved in the implementation of the Coffs Harbour Community Strategic Plan.

    The Community Wellbeing Survey was most recently conducted in June 2016 using Council’s randomly-selected Online Survey Panel. A total of 516 responses were received (a completion rate of 49%).

    Read the report on the ​​​​​​​​2016 Comm​unity Wellbeing Survey.​

The next Customer Satisfaction and Community Wellbeing Surveys are due to be undertaken in mid-2018.