Customer Feedback

A community unlike any other

Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.

Jetty Structure Refurb

Timber Jetty Undergoes Refurb

The historic jetty is to receive some much-needed TLC with a major programme of repair and refurbishment beginning from April 17.

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ANZAC Day

ANZAC Day Closures

Check the opening hours of Council's facilities on ANZAC Day.

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Positive Ageing

Positive Ageing Strategy

Council are inviting input from members of the community aged 55 years or older on developing a Positive Ageing Strategy.

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Latest News

Detention Basin

Work Begins on Final Coffs Creek Flood Basin

Construction of the fourth and final flood detention basin planned for the Coffs Creek catchment will begin at Upper Shephards Lane ...

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Coffs Creek

Improvements Flow into Coffs Creek

An accessible jetty and launching ramp, a new playground, an updated amenities building and new parking area at Saltwater Park are among many improvements...

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Dont Be a Tosser

No Excuse for Litter

Coffs Harbour residents are being reminded there is no excuse to litter this autumn ...

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Upcoming Events

2018
SeniorsWeek

Coffs Harbour Seniors Festival

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16 - 27
May Gibbs

May Gibbs Display at the Library

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2018
Museum Exhibition

Created from a Dream: A Gift of Calligraphy Exhibition

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April 2018
Workshop

Create your own Journal with Suzanne Archer

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April 2018
BU Festival

Youth Week BU Festival

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April 2018
Ipads and biscuits

iPads and Biscuits

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Customer Feedback

Provide Feedback for Roads

​​​​​Council has responsibility for the ongoing maintenance and safe conditions of the local roads and traffic areas.  Our local roads are on a regular works program of review, repair and upgrading listed in the priorities for improvements or new constructions.

Council also actively seeks funding to apply for additional resources where safety issues are apparent, such as Black Spot Funding where there are high risk areas where serious or repeated crashes have occurred.

Local residents often contact Council to inform us of road, traffic or safety issues in particular areas. This feedback is important to better understand and respond to the needs of the community and roads network, particularly where safety issues are identified.  When feedback is provided to Council about roads and traffic issues it is assessed on a safety and risk priority basis.

These issues are itemised according to priority listing and addressed as funding and resources become available. Council's annual budget is set to enable renewal of assets, including roads, though these are generally specified in advance and allocated annually. The feedback provided by residents is taken into account in this planning and responded to as priorities allow.

The following outlines the feedback process for roads and traffic issues.

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​​Council also has a Local Traffic Committee that will review and make recommendations on all regulatory matters, and those that have significant impact on the  road network. All road and traffic feedback will be assessed by a Council officer to see if it requires submission to the Local Traffic Committee. All matters will be assessed through the feedback process.

Council encourages feedback about roads, traffic and safety to be provided in the following ways:

You will then be contacted by a Council officer who will ask you further questions about the issue you are reporting and provide information about how the matter may be resolved.